[rt-users] Sorting custom fields

Kenneth Crocker kfcrocker at lbl.gov
Mon Nov 14 12:50:42 EST 2011


Giuseppe,

As far as I know, you can only modify the sequence under "Ticket Custom
Fields" when Configuring a Queue. So that all tickets in the same Queue see
the Cf's in the same sequence. That's about the extent of my knowledge.

Kenn
LBNL

On Mon, Nov 14, 2011 at 9:31 AM, Giuseppe Sollazzo <gsollazz at sgul.ac.uk>wrote:

> **
>
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> On 14/11/11 17:24, Kenneth Crocker wrote:
> > Giuseppe,
> >
> > Are you talking about hoe the VALUES appear or the way the Fields
> > themselves appear on a ticket page?
>
>
>
> Hi Kenneth,
> the order of the fields themselves.
> I know you can give a sort order for the values within the interface,
> so I was expecting something similar to be available for Fields order.
> The only way to do it seems to be swapping them around.
> Any other possibility?
>
> Thanks,
> Giuseppe
>
> >
> > Kenn LBNL
> >
> > On Thu, Nov 10, 2011 at 6:49 AM, Giuseppe Sollazzo
> > <gsollazz at sgul.ac.uk <mailto:gsollazz at sgul.ac.uk> <gsollazz at sgul.ac.uk>>
> wrote:
> >
> >
> > Hi there, maybe this is stupid but is there a quick way of
> > re-sorting custom fields?
> >
> > Thanks, Giuseppe
> >
>
>
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> - --
> ____________________________________
>
> Giuseppe Sollazzo
> Senior Systems Analyst
> Computing Services
> Information Services
> St. George's, University Of London
> Cranmer Terrace
> London SW17 0RE
>
> Email: gsollazz at sgul.ac.uk
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>
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