[rt-users] Sorting custom fields

[Giuseppe Sollazzo]

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Hi Kennet,
yep, that makes sense. My question, very badly worded, is whether it's
possible to re-sort the fields once you've already added them to a
queue. But never mind, I'll do it with swapping.

Best,
Giuseppe

On 14/11/11 17:50, Kenneth Crocker wrote:
> Giuseppe,
>
> As far as I know, you can only modify the sequence under "Ticket
> Custom Fields" when Configuring a Queue. So that all tickets in
> the same Queue see the Cf's in the same sequence. That's about the
> extent of my knowledge.
>
> Kenn LBNL
>
> On Mon, Nov 14, 2011 at 9:31 AM, Giuseppe Sollazzo
> <gsollazz at sgul.ac.uk <mailto:gsollazz at sgul.ac.uk>> wrote:
>
>
> On 14/11/11 17:24, Kenneth Crocker wrote:
>> Giuseppe,
>
>
>
>> Are you talking about hoe the VALUES appear or the way the
> Fields
>
>> themselves appear on a ticket page?
>
>
>
> Hi Kenneth, the order of the fields themselves. I know you can give
> a sort order for the values within the interface, so I was
> expecting something similar to be available for Fields order. The
> only way to do it seems to be swapping them around. Any other
> possibility?
>
> Thanks, Giuseppe
>
>
>
>> Kenn LBNL
>
>
>
>> On Thu, Nov 10, 2011 at 6:49 AM, Giuseppe Sollazzo
>
>> <gsollazz at sgul.ac.uk <mailto:gsollazz at sgul.ac.uk>
> <mailto:gsollazz at sgul.ac.uk> <mailto:gsollazz at sgul.ac.uk>> wrote:
>
>
>
>
>
>> Hi there, maybe this is stupid but is there a quick way of
>
>> re-sorting custom fields?
>
>
>
>> Thanks, Giuseppe
>
>
>
>
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>
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>
>
>
>
>> -------- RT Training Sessions
>
>> (http://bestpractical.com/services/training.html) *
> Barcelona,
>
>> Spain ? November 28 & 29, 2011
>
>
>

> -------- RT Training Sessions
> (http://bestpractical.com/services/training.html) * Barcelona,
> Spain ? November 28 & 29, 2011


- -- 
____________________________________

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz at sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583

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