[rt-users] Transaction custom field not showing in Incident

Kevin Falcone falcone at bestpractical.com
Mon Nov 14 15:02:19 EST 2011

On Mon, Nov 14, 2011 at 01:55:42PM -0500, Xin, Qiao wrote:
> I created a Ticket transactions custom field named "Notification" and applied to the "Incidents" queue of RTIR.
> However, it is not shown in the page when I try to "Reply" or "Comment" to ticket. I add "Modify custom field" and "
> See custom fields" privileges to everyone and it is still not shown.
> To test, I applied the field to the queue "General" and the field is shown correctly on the "Reply" page. I searched
> in the mailing list and somebody said RTIR queues are special. Is there anyway I can enable the transaction custom
> field in "Incidents" queue? 

Unfortunately - the Reply page in RTIR predates Transaction Custom
Fields and was never updated to include them.

I thought there was a feature ticket open about this, but I can't find it.

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