[rt-users] Autocreate unprivileged users

[Kevin Falcone]

On Tue, Nov 15, 2011 at 03:00:42PM -0800, Yan Seiner wrote:
> I have 4.0.2 set up to autocreate privileged users authenticated through
> LDAP.
> 
> I'm pretty sure I had 3.8.10 set up to autocreate unprivileged users who
> did not authenticate through LDAP.  I can't figure out how to do this in
> 4.0.2.
> 
> In other words, the functionality I need is:
> 
> A user tries to log on, RT authenticates him through LDAP, and the user is
> created as privileged.  This works.
> 
> An unknown user sends email in to the system, either in reply to an
> existing ticket or to one of the queues we have set up for external
> interaction.  The system should accept the email and autocreate the user
> as unprivileged.  This gets rejected with
> 
> "RT could not load a valid user, and RT's configuration does not allow for
> the creation of a new user for this email [email follows]"
> 
> How do I do this?  I can't find a setting for this.

You might need to flip the config about AutoCreation which is part of
RT-Authen-ExternalAuth

-kevin
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