[rt-users] Autocreate unprivileged users

Izz Abdullah Izz.Abdullah at hibbett.com
Wed Nov 16 11:58:44 EST 2011

Yes, I simply overlooked this the other day as well.  Just posted maybe two days back and then realized my overlook immediately:
Set($AutoCreateNonExternalUsers,    1);

As Kevin rightfully stated, this is part of the RT-Authen-ExternalAuth plugin.  I'm using LDAP, but have some requestors that aren't in our AD, so this fixed it for me.

Hope this helps!

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Wednesday, November 16, 2011 10:55 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Autocreate unprivileged users

On Tue, Nov 15, 2011 at 03:00:42PM -0800, Yan Seiner wrote:
> I have 4.0.2 set up to autocreate privileged users authenticated 
> through LDAP.
> I'm pretty sure I had 3.8.10 set up to autocreate unprivileged users 
> who did not authenticate through LDAP.  I can't figure out how to do 
> this in 4.0.2.
> In other words, the functionality I need is:
> A user tries to log on, RT authenticates him through LDAP, and the 
> user is created as privileged.  This works.
> An unknown user sends email in to the system, either in reply to an 
> existing ticket or to one of the queues we have set up for external 
> interaction.  The system should accept the email and autocreate the 
> user as unprivileged.  This gets rejected with
> "RT could not load a valid user, and RT's configuration does not allow 
> for the creation of a new user for this email [email follows]"
> How do I do this?  I can't find a setting for this.

You might need to flip the config about AutoCreation which is part of RT-Authen-ExternalAuth


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