[rt-users] RT 4.0 - Exclude "deactivated" users from ajax email completion?

[Ruslan Zakirov]

On Fri, Nov 18, 2011 at 8:24 PM, Hersker, Steve <SHersker at tngus.com> wrote:
> When a user leaves, we “deactivate” their RT account by removing “…be
> granted rights” as well as putting TERMINATED and the date in the Comments
> field.


You should mark users as disabled. Even if you revoke rights they
still can inherit some from Everyone/Privileged/Unprivileged roles and
use email interface for example.

If you can not disable them then you have to add additional Limit
calls into autocompletion helpers
(share/html/Helpers/Autocomplete/...).

> In RT 3.8, we used RTx::EmailCompletion and by removing “….user access RT”
> (or “…be granted rights” – to be honest, I don’t remember which) it would
> prevent that user from showing up in the java script for email completion
> but would still show their name as a Requestor on the Ticket Display.
>
>
>
> In RT 4.0, if we remove “…user can access RT”, they no longer show up in the
> email completion however they also don’t show up as the Requestor of any of
> their tickets. (Not good for historical reasons)
>
>
>
> Is there a way to keep them from showing in email completion but still allow
> them to show as Requestors? Via RT_SiteConfig you can compare against
> whatever fields you’d like but I’m looking for a way to exclude users based
> on something not entered in the email field. (eg if Commets STARTSWITH
> “Terminated”).
>
>
>
> I’m thinking it’s a permissions issue in how we have RT configured. I gave
> Unprivileged users the “Sign up as a ticket Requestor” and they show as
> ticket Requestors but still also show up in the email completion.
>
>
>
> If anyone has any hints, suggestions, solutions, workarounds, etc, I’d
> appreciate it!
>
>
>
> Thanks
>
> Steve
>
>
>
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>



-- 
Best regards, Ruslan.