[rt-users] Final fetchmailrc configuration

mjames at guesswho.com mjames at guesswho.com
Mon Nov 21 13:19:42 EST 2011

A brief summary of what I did to get RT mail working with Exchange 2007 without opening up plaintext passwords in Exchange. - Mike

CentOS 5.7 (Final)
RT 4.0.2
fetchmail release 6.3.21+NTLM+SSL+HESIOD+NLS
Exchange 2007

Install openssl and openssl-devel
Download latest fetchmail package
Unpack and cd to fetchmail-6.3.21
./configure --enable-NTLM --with-ssl
make && make install

add these to /etc/aliases:
# Request Tracker aliases
kiss: "|/opt/smrsh/rt-mailgate --queue general --action correspond --url http://<server>.<domain>.com/"
kiss-comment: "|/opt/smrsh/rt-mailgate --queue general --action comment --url http://<server>.<domain>.com/<http://%3cserver%3e.%3cdomain%3e.com/>"

this fetchmailrc worked for me:

[rt_user at x-tracker-01 ~]$ cat .fetchmailrc
# Configuration created Fri Nov 18 16:22:13 2011 by fetchmailconf 1.57
set postmaster "postmaster"
set bouncemail
set no spambounce
set softbounce
set properties ""
set daemon 20
poll mail.<domain>.com with proto IMAP and options no dns
       user 'rt_requests' there with password 'keepmefromlookingsilly' is 'kiss' here options stripcr ssl
mda '/opt/rt4/bin/rt-mailgate --url http://<server>.<domain>.com. --queue General --action correspond'
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