[rt-users] Queue Notification Scrip question

[Todd French]

I'm trying to tidy up the notifications our users get on RT, currently we have in place a scrip that On Queue Change, Notify Admin CC's.  What I'd like to do is tweak this so that it only sends the notification for tickets that change when the owner is nobody, as we also have set a notification when the owner changes.  This way we're only broadcasting to all AdminCC's when there's something to go take ownership of, not something that is already owned.

I've tried using a custom condition such as:
return 1 unless $self->TicketObj->Owner != $RT::Nobody->id;
but I was unsure on how to replicate the usual Notify AdminCC's action.


Todd French | Information Technology
Help Desk Administrator

THE PRIVATEBANK
70 West Madison Street
Chicago, Illinois 60602
p: (312) 564-6968


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