[rt-users] RT Ticket Priority

Ling, Frank Frank.Ling at viasat.com
Tue Nov 22 17:26:49 EST 2011


I am very new to RT, and am in the process of testing the RT. Hopefully, we can put this great ticketing system into our production.

I have a question about RT ticket priority. The default setting for priority is a field that the numerical number can be put in. However, is it possible to change the priority to a predefined drop down list as: Urgent, High, Medium, and Low?


Frank Ling
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