[rt-users] RT Ticket Priority

[Ling, Frank]

Hello,

I am very new to RT, and am in the process of testing the RT. Hopefully, we can put this great ticketing system into our production.

I have a question about RT ticket priority. The default setting for priority is a field that the numerical number can be put in. However, is it possible to change the priority to a predefined drop down list as: Urgent, High, Medium, and Low?

Thanks.

Frank Ling
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