[rt-users] RT Ticket Priority

[Jason A. Smith]

On 11/22/2011 05:26 PM, Ling, Frank wrote:
> Hello,
>
> I am very new to RT, and am in the process of testing the RT. Hopefully,
> we can put this great ticketing system into our production.
>
> I have a question about RT ticket priority. The default setting for
> priority is a field that the numerical number can be put in. However, is
> it possible to change the priority to a predefined drop down list as:
> Urgent, High, Medium, and Low?

Take a look at the PriorityAsString extension:

http://search.cpan.org/~falcone/RT-Extension-PriorityAsString-0.04/


> Thanks.
>
> Frank Ling
>
>
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Barcelona, Spain — November 28&  29, 2011


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