[rt-users] RT Ticket Priority

Kevin Falcone falcone at bestpractical.com
Tue Nov 22 17:55:07 EST 2011

On Tue, Nov 22, 2011 at 10:26:49PM +0000, Ling, Frank wrote:
>    I have a question about RT ticket priority. The default setting for priority is a field that
>    the numerical number can be put in. However, is it possible to change the priority to a
>    predefined drop down list as: Urgent, High, Medium, and Low?

You want the RT-Extension-PriorityAsString extension
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