[rt-users] RT 4.0.2 articles - How to set RT not to put Article info upon including?

Katina Haytova katina.haytova at securax.org
Wed Nov 23 06:51:13 EST 2011


Hello, I am very glad to use RT as it is brilliant.

I searched Google the Wiki and FAQs, but I could not find answers to my 
problem. I also got through the code on the server where my RT is 
installed but I could not find any clues about how to resolve my problem.

My problem:
When I try to insert an article in the REPLY or COMMENT field some 
additional info appears.
I would like to include only the contents of the article, but I also get 
the name and number of this article in my writing field.

My example article's number is 5,
Its title is "Hello"
Its contents:

Thank you for contacting us.

When I choose to insert this article here is what I get:

#5: Hello

Thank you for contacting us.


Is it possible to setup RT in a way that will not allow the number and 
title info of the article to appear in the writing field?

Thank you in advance for all suggestions!

Best regards

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