[rt-users] RT 4.0.2 articles - How to set RT not to put Article info upon including?

[Kevin Falcone]

On Wed, Nov 23, 2011 at 01:51:13PM +0200, Katina Haytova wrote:
> Hello,
> 
> First:
> Hello, I am very glad to use RT as it is brilliant.
> 
> I searched Google the Wiki and FAQs, but I could not find answers to
> my problem. I also got through the code on the server where my RT is
> installed but I could not find any clues about how to resolve my
> problem.
> 
> My problem:
> When I try to insert an article in the REPLY or COMMENT field some
> additional info appears.
> I would like to include only the contents of the article, but I also
> get the name and number of this article in my writing field.
> 
> Example:
> My example article's number is 5,
> Its title is "Hello"
> Its contents:
> Hello,
> 
> Thank you for contacting us.
> 
> When I choose to insert this article here is what I get:
> _____
> 
> #5: Hello
> --------------------------------------
> Content:
> -------
> Hello,
> 
> Thank you for contacting us.
> 
> _____
> 
> Is it possible to setup RT in a way that will not allow the number
> and title info of the article to appear in the writing field?

This is controlled on the Class configuration page, there are
checkboxes for it.

Tools -> Configuration -> Tools -> Articles -> Classes -> Select

-kevin
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