[rt-users] Query / Report worked time

[Ruslan Zakirov]

On Wed, Nov 23, 2011 at 1:21 AM, Mayk Backus <backus at nlcom.nl> wrote:
> Hi List,
>
> Is there a way to get a report timeworked a little detailed ?
> For example, show me all tickets that have been worked on today, and
> show the time worked on the tickets today, so not the total worked time
> on a ticket. We have tickets that span a couple of days, so i'm
> interested in reporting today's worked time.
> Can this be done with a query ?

You probably need a new column, TimeWorkedToday, and a custom code in
tickets' column map to implement it.

> Thank you for your time.
>
> Reagards,
>
> Mayk
>
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>



-- 
Best regards, Ruslan.