[rt-users] Search issue

Kevin Falcone falcone at bestpractical.com
Wed Nov 23 15:04:48 EST 2011

On Wed, Nov 23, 2011 at 02:53:16PM -0500, Mark Fuller wrote:
> I tried that and it did not work

The code is there in 3.6.3, and it works fine in 3.8 and 4.0.
Since 3.6 was end-of-lifed a few months ago, I don't have an instance
handy to test on.


> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin
> Falcone
> Sent: Wednesday, November 23, 2011 2:52 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Search issue
> On Wed, Nov 23, 2011 at 02:43:57PM -0500, Mark Fuller wrote:
> >    If we try to search using the quick search box on the main page we
> can not search for a number
> >    because rt thinks it has to search for a ticket number. Being an ITSP
> we often have phone
> >    numbers in the subject line we want to look for and if we could
> search from there it would be
> >    much easier
> Search for "number" instead
> The quotes skip the magic id check
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