[rt-users] Copy of first email with

[Root Kev]

Hello Alex,

We have all the people who deal with a queue as admin watchers on their
queues, and use the builtin scrip to sent new ticket creation notification
to the admincc watchers.  They can then reply to that ticket creation email
and RT will send it out to the ticket requester(s), as it sees these as a
reply.  It is then not necessary to manually add anything to the subject,
as RT has already added it to the subject line.

Kevin



On Fri, Nov 25, 2011 at 10:40 AM, Alex Dyas <adyas at linalis.com> wrote:

> Hello,
>
> RT 4.0.2.
>
> I'm fairly new to RT, this being my first install.
>
> Can someone explain if it is possible for RT to forward, on ticket
> creation, the initial email, complete with the ticket number in the
> subject, to a given email address?  This would make it much easier for our
> staff to pick up an issue by email, and not have to fuss around adding the
> ticket number to the subject, or replying from the web interface.
>
> Or perhaps there is a better way of doing this?  The goal is to make it
> easier for our staff to quickly follow up an issue with a client, having
> the right ticket number in the subject, and RT in copy.
>
> I am thinking to use Scrips for this, but I am not sure the best way to go
> about it.
>
> Thanks in advance,
>
> Alex
>
> --
> Alex Dyas, Manager - Systems Administration
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