[rt-users] Copy of first email with ticket number in subject

Alex Dyas adyas at linalis.com
Fri Nov 25 11:05:28 EST 2011

(re-sent with proper subject, apologies).


RT 4.0.2.

I'm fairly new to RT, this being my first install.

Can someone explain if it is possible for RT to forward, on ticket 
creation, the initial email, complete with the ticket number in the 
subject, to a given email address?  This would make it much easier for 
our staff to pick up an issue by email, and not have to fuss around 
adding the ticket number to the subject, or replying from the web 

Or perhaps there is a better way of doing this?  The goal is to make it 
easier for our staff to quickly follow up an issue with a client, having 
the right ticket number in the subject, and RT in copy.

I am thinking to use Scrips for this, but I am not sure the best way to 
go about it.

Thanks in advance,


Alex Dyas, Manager - Systems Administration
Tel: +41 22 348 30 15
www.linalis.com | twitter.com/linalis | www.linkedin.com/company/linalis

Expert en Services, Formation et Recrutement BI et Applications Web (CMS, CRM)
Partenaires certifies de Pentaho (BI), Jedox (Palo), Acquia (Drupal), SugarCRM et Infobright

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