[rt-users] Copy of first email with ticket number in subject

[Ruslan Zakirov]

Hi,

http://requesttracker.wikia.com/wiki/EmailGroup

On Fri, Nov 25, 2011 at 8:05 PM, Alex Dyas <adyas at linalis.com> wrote:
> (re-sent with proper subject, apologies).
>
> Hello,
>
> RT 4.0.2.
>
> I'm fairly new to RT, this being my first install.
>
> Can someone explain if it is possible for RT to forward, on ticket creation,
> the initial email, complete with the ticket number in the subject, to a
> given email address?  This would make it much easier for our staff to pick
> up an issue by email, and not have to fuss around adding the ticket number
> to the subject, or replying from the web interface.
>
> Or perhaps there is a better way of doing this?  The goal is to make it
> easier for our staff to quickly follow up an issue with a client, having the
> right ticket number in the subject, and RT in copy.
>
> I am thinking to use Scrips for this, but I am not sure the best way to go
> about it.
>
> Thanks in advance,
>
> Alex
>
> --
> Alex Dyas, Manager - Systems Administration
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-- 
Best regards, Ruslan.