[rt-users] Select Especif Comments from an Ticket to an Article RT 4.0.2

[Luciano Ernesto da Silva]

Hello,

 

When I try extract an article, I have this message on ticket:

 

"Use the dropdown menus to select which ticket updates you want to
extract into a new article. You can insert ticket content into any
freeform, text or wiki field."

 

But the dropdown "Field" is empty. Should have an "yes" and "no" for
specific comments that I want extract to an article?  

 

 

Luciano

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