[rt-users] Select Especif Comments from an Ticket to an Article RT 4.0.2

Luciano Ernesto da Silva luciano at cpd.ufrgs.br
Mon Nov 28 07:28:58 EST 2011



When I try extract an article, I have this message on ticket:


"Use the dropdown menus to select which ticket updates you want to
extract into a new article. You can insert ticket content into any
freeform, text or wiki field."


But the dropdown "Field" is empty. Should have an "yes" and "no" for
specific comments that I want extract to an article?  




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