[rt-users] Select Especif Comments from an Ticket to an Article RT 4.0.2

Bart bart at pleh.info
Mon Nov 28 09:23:56 EST 2011


You'll have to create at least one CF specifically for Articles (text area
type) and apply it to the articles. After that you should be able to select
that CF when creating an article.

We use two CF's, one for the question and another for the answer. (very
basic)

-- Bart


Op 28 november 2011 13:28 schreef Luciano Ernesto da Silva <
luciano at cpd.ufrgs.br> het volgende:

> Hello,****
>
> ** **
>
> When I try extract an article, I have this message on ticket:****
>
> ** **
>
> *“Use the dropdown menus to select which ticket updates you want to
> extract into a new article. You can insert ticket content into any
> freeform, text or wiki field.”*
>
> ** **
>
> But the dropdown “*Field*” is empty. Should have an “yes” and “no” for
> specific comments that I want extract to an article?  ****
>
> ** **
>
> ** **
>
> Luciano****
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Barcelona, Spain — November 28 & 29, 2011
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20111128/9548eada/attachment.htm>


More information about the rt-users mailing list