[rt-users] SLA module in international environment

[Ruslan Zakirov]

On Mon, Nov 28, 2011 at 9:30 PM, Soula, Christophe
<csoula at hach-lange.com> wrote:
> Dear Ruslan,

[snip]

> FYI :
> Business::Hours 0.10


For over midnight shifts you need 0.10_01 version. It's a release for
testing and you can not install it via cpan shell. Install it
manually.

> Business::SLA   0.05
> Christophe
>
> -----Original Message-----
> From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf Of Ruslan Zakirov
> Sent: jeudi 24 novembre 2011 12:23
> To: Soula, Christophe
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] SLA module in international environment
>
> On Thu, Nov 24, 2011 at 1:46 PM, Soula, Christophe
> <csoula at hach-lange.com> wrote:
>> Second issue : What are the best practice to use efficiently this SAL
>> extension in my environment
>>
>> In my example
>>
>> -          US team is working from 07:00 to 17:00 (Denver time)
>>
>> -          EU team is working from 07:00 to 17:00 (Berlin time)
>>
>> The only “solution” find to realize this is to fake the system for the US
>> business hour but this is not possible if I keep the actual server timezone
>> like this :
>>
>> We should cover on each side 10 hours of business hour but if you look at
>> the example below you will see that my fake for the US1 business hours can
>> only cover 9 hours (15:00 -> 23:59)
>
> Have you tried using Start => 15:00, End => 01:00? If it doesn't work
> then it's bad
> and we should fix it in Business::Hours module.
>
> --
> Best regards, Ruslan.
>
>
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-- 
Best regards, Ruslan.