[rt-users] SLA module in international environment

[Soula, Christophe]

Did not get the _01.... tssss
So now I confirm with the released 0.10_01 works at RT level and I get again with the new config SLA extension working fine in my environment.

This is my config if can help :
%RT::ServiceBusinessHours = (
        'US1' => {
                0 => { Name => 'Sunday', Start => undef, End => undef },
                1 => { Name => 'Monday', Start => '15:00', End => '01:00' },
                2 => { Name => 'Tuesday', Start => '15:00', End => '01:00' },
                3 => { Name => 'Wednesday', Start => '15:00', End => '01:00' },
                4 => { Name => 'Thursday', Start => '15:00', End => '01:00' },
                5 => { Name => 'Friday', Start => '15:00', End => '01:00' },
                6 => { Name => 'Saturday', Start => undef, End => undef },
        },
        'Europe1' => {
                0 => { Name => 'Sunday', Start => undef, End => undef },
                1 => { Name => 'Monday', Start => '07:00', End => '17:00' },
                2 => { Name => 'Tuesday', Start => '07:00', End => '17:00' },
                3 => { Name => 'Wednesday', Start => '07:00', End => '17:00' },
                4 => { Name => 'Thursday', Start => '07:00', End => '17:00' },
                5 => { Name => 'Friday', Start => '07:00', End => '17:00' },
                6 => { Name => 'Saturday', Start => undef, End => undef }
        },
);

Will have a final result during the night for the real midnight shift result.

Thks again

Christophe

-----Original Message-----
From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf Of Ruslan Zakirov
Sent: lundi 28 novembre 2011 20:38
To: Soula, Christophe
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] SLA module in international environment

On Mon, Nov 28, 2011 at 9:30 PM, Soula, Christophe
<csoula at hach-lange.com> wrote:
> Dear Ruslan,

[snip]

> FYI :
> Business::Hours 0.10


For over midnight shifts you need 0.10_01 version. It's a release for
testing and you can not install it via cpan shell. Install it
manually.

> Business::SLA   0.05
> Christophe
>
> -----Original Message-----
> From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf Of Ruslan Zakirov
> Sent: jeudi 24 novembre 2011 12:23
> To: Soula, Christophe
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] SLA module in international environment
>
> On Thu, Nov 24, 2011 at 1:46 PM, Soula, Christophe
> <csoula at hach-lange.com> wrote:
>> Second issue : What are the best practice to use efficiently this SAL
>> extension in my environment
>>
>> In my example
>>
>> -          US team is working from 07:00 to 17:00 (Denver time)
>>
>> -          EU team is working from 07:00 to 17:00 (Berlin time)
>>
>> The only “solution” find to realize this is to fake the system for the US
>> business hour but this is not possible if I keep the actual server timezone
>> like this :
>>
>> We should cover on each side 10 hours of business hour but if you look at
>> the example below you will see that my fake for the US1 business hours can
>> only cover 9 hours (15:00 -> 23:59)
>
> Have you tried using Start => 15:00, End => 01:00? If it doesn't work
> then it's bad
> and we should fix it in Business::Hours module.
>
> --
> Best regards, Ruslan.
>
>
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-- 
Best regards, Ruslan.


Please be advised that this email may contain confidential 
information.  If you are not the intended recipient, please notify us 
by email by replying to the sender and delete this message.  The 
sender disclaims that the content of this email constitutes an offer 
to enter into, or the acceptance of, any agreement; provided that the 
foregoing does not invalidate the binding effect of any digital or 
other electronic reproduction of a manual signature that is included 
in any attachment.