[rt-users] CLI Scripting Question

Joop jvdwege at xs4all.nl
Tue Nov 29 16:16:30 EST 2011

Ruslan Zakirov wrote:
> On Tue, Nov 29, 2011 at 12:41 PM, Bart <bart at pleh.info> wrote:
>> Could you try this condition:
>> $tickets->LimitSubject( VALUE => “^Sprint %”, OPERATOR => 'LIKE' );
> It wouldn't work. Most times it's easier to use
> $tickets->FromSQL("Queue = 'x' AND (Status ...)") instead of Limit*
> calls. LIKE adding % around arguments is historical thing. Use
Our use of RT has lead us to patch SearchBuilder to NOT include the % in 
front and back of the search term but to leave it to the enduser the ask 
for wildcard searches. Big bonus: actual use of the indexes.


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