[rt-users] RT4 and articles

Joe Harris drey111 at gmail.com
Wed Nov 30 10:05:28 EST 2011

Thanks to all who have helped with previous posts.  This is an awesome group.

I recently upgraded from 3.8.7 to 4.0.4 and am very interested in
Articles.  I, however, have not been able to find any detailed
documentation on how to get started with it.

Here is what I am trying to do and what I have done:

We have a queue called "facilities" where we put in tickets regarding,
generators batteries, AC units, general power issues, etc.

I want to put together an Article class for Standard Operating
Procedures - Facilities called "SOP - Facilities" so we can put in
documentation that can be searched in the articles.

So far I have:
created the class "SOP - Facilities"
created a topic "Generators"
assigned group rights for "Network Engineering" to "See articles",
"Create Articles" and "see that the class exists"
applied the class to the "facilities" queue

When I try to create a new article via:
New Article -> in SOP - Facilities
I get a page with Basics, Content, Links and Topics

Basics has fields:
Name (textbox)
Summary (textbox)
and shows the class name

Content has NO field to enter information (this is my problem/question)

Links has fields:
refers to (textbox)
referred by (textbox)

Topics has a listbox with all the topics for the specified class which
in my case is only:

Does anyone know why the content box does not show up?  Also, are
there any steps I missed in setting up the class/topics?

My user has all the related accesses granted in User Rights relating
to articles (as well as anything and everything as administrator).

Thanks in advance.

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