[rt-users] Misleading message sent by RT::Extension::CommandByMail

[Aline Guedes]

Thanks for your suggestion Albert.

I decided to create a patch and change the message in my RT instance though
:)

Best regards,
Aline

On Wed, Nov 30, 2011 at 12:35 PM, Albert Shih <Albert.Shih at obspm.fr> wrote:

>  Le 21/10/2011 à 18:18:55-0200, Aline Guedes a écrit
> > Hello,
> >
> > I am using the plugin CommandByMail on RT 4.0.2 and I when I try to open
> a
> > ticket with status "Stalled", I get an email with the following error
> message:
> >
> > "Couldn't create ticket from message with commands, fallback to standard
> > mailgate.
> >
> > Error: New tickets can not have status 'stalled' in this queue."
>
> You can change that by putting
>
>        transitions => {
>            ''       => [qw(new open resolved stalled)],
>
>            # from   => [ to list ],
>            new      => [qw(open stalled resolved rejected deleted)],
>            open     => [qw(new stalled resolved rejected deleted)],
>            stalled  => [qw(new open rejected resolved deleted)],
>            resolved => [qw(new open stalled rejected deleted)],
>            rejected => [qw(new open stalled resolved deleted)],
>            deleted  => [qw(new open stalled rejected resolved)],
>        },
>
> instead
>
>        transitions => {
>            ''       => [qw(new open resolved)],
>
>            # from   => [ to list ],
>            new      => [qw(open stalled resolved rejected deleted)],
>            open     => [qw(new stalled resolved rejected deleted)],
>            stalled  => [qw(new open rejected resolved deleted)],
>            resolved => [qw(new open stalled rejected deleted)],
>            rejected => [qw(new open stalled resolved deleted)],
>            deleted  => [qw(new open stalled rejected resolved)],
>        },
>
>
> in the
>
>        Set(%Lifecycles
>
> in your
>
>        RT_SiteConfig.pm
>
> to allow RT create new ticket with stalled status.
>
> Regards.
>
> JAS
>
> --
> Albert SHIH
> DIO batiment 15
> Observatoire de Paris
> 5 Place Jules Janssen
> 92195 Meudon Cedex
> Téléphone : 01 45 07 76 26/06 86 69 95 71
> Heure local/Local time:
> mer 30 nov 2011 15:33:51 CET
>
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