[rt-users] RT4.0.2 Modify Custom Field layout

[Kevin Falcone]

On Fri, Sep 30, 2011 at 11:07:59AM -0600, Michael Morel wrote:
> What am I missing here.
> 
> I edited RT_SiteConfig.pm with the new value but two columns still
> show up when I edit Custom Fields.

Looks like someone broke this config option after I added it.
Please file a bug in the bugtracker.

Thanks

-kevin

> # pwd
> /opt/rt4/etc
> # grep Column *
> RT_Config.pm:=item C<$EditCustomFieldsSingleColumn>
> RT_Config.pm:Set($EditCustomFieldsSingleColumn, 0);
> RT_SiteConfig.pm:Set( $EditCustomFieldsSingleColumn, 1);
> 
> # cat /usr/local/bin/clean_mason.sh
> rm -rf /opt/rt4/var/mason_data/obj/*
> /etc/init.d/httpd restart
> 
> # /usr/local/bin/clean_mason.sh
> Stopping httpd:                                            [  OK  ]
> Starting httpd:                                            [  OK  ]
> #
> 
> 
> On 11-09-30 10:16 AM, Michael Morel wrote:
> >Thanks, I am going to dig into that today.
> >
> >Michael
> >
> >
> >On 11-09-29 11:59 AM, Kevin Falcone wrote:
> >>On Wed, Sep 28, 2011 at 03:48:40PM -0600, Michael Morel wrote:
> >>>I have been trolling through the mailing lists for information.
> >>>
> >>>I have 20 "Custom Fields".
> >>>The "Custom Fields" are one column in the "Display" page for a
> >>>ticket and they show up fine for there.
> >>>Though later on it would be nice to add some separators between
> >>>fields and some text here.
> >>>
> >>>More importantly:
> >>>
> >>>I would like to modify the layout when we edit the "Custom Fields"
> >>>after a ticket has been created.
> >>>
> >>>RT orders ticket specifics like "Subject", "Status", "Queue" into
> >>>one column, fine.
> >>>RT then orders the "Custom Fields" into two columns and it is a bit
> >>>of a dogs breakfast.
> >>>
> >>>I would like to have some separators and maybe some text between
> >>>them.  ie.  Design, Implementation
> >>>I would also like to set the size of the Text box created.
> >>>
> >>>I know I can order them using the UI and that is helpful, but what
> >>>is the best way to go about
> >>>changing the formatting of the Edit page? Best Practice?
> >>You can swap from 2 columns to 1 by setting the
> >>EditCustomFieldsSingleColumn config option.  To add breaks and extra
> >>wording, you'll need to use the various callbacks in EditCustomFields
> >>and the components that it calls.
> >>
> >>-kevin
> >>
> >>
> >>--------
> >>RT Training Sessions (http://bestpractical.com/services/training.html)
> >>*  Chicago, IL, USA --- September 26&  27, 2011
> >>*  San Francisco, CA, USA --- October 18&  19, 2011
> >>*  Washington DC, USA --- October 31&  November 1, 2011
> >>*  Melbourne VIC, Australia --- November 28&  29, 2011
> >>*  Barcelona, Spain --- November 28&  29, 2011
> >
> >-- 
> >*Michael Morel*
> >Systems Administrator
> >Ph 403-247-7300
> >Fx 403-247-6501
> >Michael.Morel at totem.ca <mailto:Michael.Morel at totem.ca>
> >www.totem.ca <http://www.totem.ca>
> >*Totem Building Supplies Ltd.*
> >6920 - 29th Avenue NW
> >Calgary, Alberta T3B 0J4
> >
> >
> >--------
> >RT Training Sessions (http://bestpractical.com/services/training.html)
> >*  San Francisco, CA, USA --- October 18&  19, 2011
> >*  Washington DC, USA --- October 31&  November 1, 2011
> >*  Melbourne VIC, Australia --- November 28&  29, 2011
> >*  Barcelona, Spain --- November 28&  29, 2011
> 
> -- 
> *Michael Morel*
> Systems Administrator
> Ph 403-247-7300
> Fx 403-247-6501
> Michael.Morel at totem.ca <mailto:Michael.Morel at totem.ca>
> www.totem.ca <http://www.totem.ca>
> *Totem Building Supplies Ltd.*
> 6920 - 29th Avenue NW
> Calgary, Alberta T3B 0J4

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