[rt-users] Bug or feature? Unpriviledged users see first article via webinterface

Kevin Falcone falcone at bestpractical.com
Wed Oct 5 08:46:09 EDT 2011

On Wed, Oct 05, 2011 at 11:09:11AM +0200, Lars Braeuer wrote:
> thanks for pointing that out. I just noticed that Ruslan replied to me off-list, so we were
> already talking about that.
> He noted, that one might run into problems, when a ticket starts with something else than type
> "Create". Do you think this is not an issue?

You still want a Create action.  It is possible to have a Create
action with no content (which is what the extension I referred to
would allow).

> Another option, probably the best at the moment in order to fix already present tickets with
> intended comments in the intitial ticket create, would be to copy the initial attachment of the
> Create type into a new attachment and add a new transaction with the time of the Create
> transaction +1 second. After that the initial create attachment could be cleared.
> As far as I can see it works fine, because the transactions are sorted by timestamp and not by ID.
> Is this something that might change in the future?

That sounds like a lot of surgery.  Be careful.  It's impossible to
guarantee or warranty that a large amount of tweaking in the database
like that won't cause problems.

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