[rt-users] Is there a way to assign a default owner of ticket'sthat are dropped into Queue's?
Izz Abdullah
Izz.Abdullah at hibbett.com
Mon Oct 3 16:17:03 EDT 2011
Also, I would like to add onto this question. What if, like our environment, there are multiple queues, and we want unprivileged users to see one queue but not any other queues? I thought the SeeQueue was a global setting...maybe I should check that back.
-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of josh.cole
Sent: Monday, October 03, 2011 3:10 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Is there a way to assign a default owner of ticket'sthat are dropped into Queue's?
Is there anyone willing to share a script that would accomplish that?
I am running RT 4.0. When I Select a Queue and go to Group Rights, I do not
see a SeeQueue option to untick.
Kevin Falcone-2 wrote:
>
> On Mon, Oct 03, 2011 at 12:04:47PM -0700, josh.cole wrote:
>>
>> Is there a way to assign a default owner of ticket's that are dropped
>> into
>> Queue's?
>
> This is normally accomplished with a Scrip
>
>> Also, is there a way to hide queue's from specific groups?
>
> Don't grant them SeeQueue
>
> -kevin
>
>
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