[rt-users] How do I modify Quicksearch view on 4.0.2?

[Kevin Falcone]

On Mon, Oct 03, 2011 at 02:38:50PM -0600, Elliot Finley wrote:
> On Mon, Oct 3, 2011 at 2:04 PM, Kevin Falcone <falcone at bestpractical.com> wrote:
> > On Mon, Oct 03, 2011 at 01:47:46PM -0600, Elliot Finley wrote:
> >> I've looked at http://requesttracker.wikia.com/wiki/Quicksearch which
> >> applies to 3.8.x, but not to 4.0.2.  I'd like to also show 'resolved'
> >> and 'rejected' statuses (basically I want to show all statues).
> >>
> >> Does anyone have any pointers how to accomplish this in 4.0.2?
> >>
> >> Or even better, to just create a new dashboard that shows this?
> >
> > There's a config option for that these days, just search for Simple in
> > etc/RT_Config.pm
> 
> The only place in etc/RT_Config.pm that 'Simple' occurs is:
> 
> 
> =item C<$OnlySearchActiveTicketsInSimpleSearch>
> 
> When query in simple search doesn't have status info, use this to only
> search active ones.
> 
> =cut
> 
> Set($OnlySearchActiveTicketsInSimpleSearch, 1);
> 
> I changed this to 0 and restarted apache, and Quicksearch still only
> shows 'new', 'open' and 'stalled'.

Oh, you want to change the list of Queues and statuses, which for some
historical reason is completely misnamed Quicksearch?

The simplest solution is almost certainly going to be to override
Quicksearch and pass all the desired statuses into
QueueSummaryByLifecycles

-kevin
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