[rt-users] How do I modify Quicksearch view on 4.0.2?

[Elliot Finley]

On Mon, Oct 3, 2011 at 5:09 PM, Ruslan Zakirov <ruz at bestpractical.com> wrote:
> On Tue, Oct 4, 2011 at 12:55 AM, Elliot Finley <efinley.lists at gmail.com> wrote:
>> On Mon, Oct 3, 2011 at 4:11 PM, Ruslan Zakirov <ruz at bestpractical.com> wrote:
>>> On Tue, Oct 4, 2011 at 12:03 AM, Elliot Finley <efinley.lists at gmail.com> wrote:
>>>> On Mon, Oct 3, 2011 at 2:53 PM, Kevin Falcone <falcone at bestpractical.com> wrote:
>>>>> On Mon, Oct 03, 2011 at 02:38:50PM -0600, Elliot Finley wrote:
>>>>>> On Mon, Oct 3, 2011 at 2:04 PM, Kevin Falcone <falcone at bestpractical.com> wrote:
>>>>>> > On Mon, Oct 03, 2011 at 01:47:46PM -0600, Elliot Finley wrote:
>>>>>> >> I've looked at http://requesttracker.wikia.com/wiki/Quicksearch which
>>>>>> >> applies to 3.8.x, but not to 4.0.2.  I'd like to also show 'resolved'
>>>>>> >> and 'rejected' statuses (basically I want to show all statues).
>>>>>> >>
>>>>>> >> Does anyone have any pointers how to accomplish this in 4.0.2?
>>>>>> >>
>>>>>> >> Or even better, to just create a new dashboard that shows this?
>>>>>> >
>>>>>> > There's a config option for that these days, just search for Simple in
>>>>>> > etc/RT_Config.pm
>>>>>>
>>>>>> The only place in etc/RT_Config.pm that 'Simple' occurs is:
>>>>>>
>>>>>>
>>>>>> =item C<$OnlySearchActiveTicketsInSimpleSearch>
>>>>>>
>>>>>> When query in simple search doesn't have status info, use this to only
>>>>>> search active ones.
>>>>>>
>>>>>> =cut
>>>>>>
>>>>>> Set($OnlySearchActiveTicketsInSimpleSearch, 1);
>>>>>>
>>>>>> I changed this to 0 and restarted apache, and Quicksearch still only
>>>>>> shows 'new', 'open' and 'stalled'.
>>>>>
>>>>> Oh, you want to change the list of Queues and statuses, which for some
>>>>> historical reason is completely misnamed Quicksearch?
>>>>>
>>>>> The simplest solution is almost certainly going to be to override
>>>>> Quicksearch and pass all the desired statuses into
>>>>> QueueSummaryByLifecycles
>>>>
>>>> Okay, so I think I figured out how to do this but I ran into a different snag.
>>>>
>>>> I copied share/html/Elements/Quicksearch to
>>>> local/html/Elements/Quicksearch to do the override, but now I get:
>>>>
>>>> 'Odd number of parameters passed to component expecting name/value
>>>> pairs' on my 'RT at a glance' page where the Quicksearch component
>>>> would normally appear.
>>>>
>>>> This is without changing ANY code, just copying the file.
>>>>
>>>> Am I doing the override wrong or did I hit a bug?
>>>
>>> Show more context. You've changed something, use `diff -u original
>>> new_file` to see the difference. May you copied file from older
>>> version?
>>
>> lifecycle root:local/html/Elements#>pwd
>>
>>
>> /usr/local/rt/rt-4.0.2/local/html/Elements
>>
>> lifecycle root:local/html/Elements#>cp
>> ../../../share/html/Elements/Quicksearch .
>>
>> lifecycle root:local/html/Elements#>/usr/local/etc/rc.d/apache22
>> restart
>>                                       Performing sanity check on
>> apache22 configuration:
>> Syntax OK
>> Stopping apache22.
>> Waiting for PIDS: 61075.
>> Performing sanity check on apache22 configuration:
>> Syntax OK
>> Starting apache22.
>>
>> lifecycle root:local/html/Elements#>ls
>> ./              ../             Quicksearch
>>
>> lifecycle root:local/html/Elements#>diff -u
>> ../../../share/html/Elements/Quicksearch Quicksearch
>>
>> brand new copy, no difference from original, yet I still get 'Odd
>> number of parameters passed to component expecting name/value pairs'
>> in place of the 'Quick search' component on the 'RT at a glance' page.
>>  If I delete this newly copied file, the 'RT at a glance' page goes
>> back to normal.
>>
>> This is with a fresh rt-4.0.2 install.
>
> Turn on DevelMode to get more info in the browser and send us error
> with stack traces. Without stack trace it's hard to believe that the
> same file works differently in different mason's roots.
>
> Make sure that path you copy from is actually the right one. Use
> "System Configuration" in the Web UI for that.

Okay, it gets even weirder.  You didn't believe me before... for sure
you're not going to believe me now...

leaving the newly copied local/html/Elements/Quicksearch there
(unchanged) and setting:

Set($DevelMode, "1");

The error goes away and the 'RT at a glance' page displays normally.
Making only one change:

Set($DevelMode, "0");

The error comes back.

What now?