[rt-users] How do I modify Quicksearch view on 4.0.2?

[Elliot Finley]

On Mon, Oct 3, 2011 at 5:31 PM, Elliot Finley <efinley.lists at gmail.com> wrote:
> On Mon, Oct 3, 2011 at 5:09 PM, Ruslan Zakirov <ruz at bestpractical.com> wrote:
>> On Tue, Oct 4, 2011 at 12:55 AM, Elliot Finley <efinley.lists at gmail.com> wrote:
>>> On Mon, Oct 3, 2011 at 4:11 PM, Ruslan Zakirov <ruz at bestpractical.com> wrote:
>>>> On Tue, Oct 4, 2011 at 12:03 AM, Elliot Finley <efinley.lists at gmail.com> wrote:
>>>>> On Mon, Oct 3, 2011 at 2:53 PM, Kevin Falcone <falcone at bestpractical.com> wrote:
>>>>>> On Mon, Oct 03, 2011 at 02:38:50PM -0600, Elliot Finley wrote:
>>>>>>> On Mon, Oct 3, 2011 at 2:04 PM, Kevin Falcone <falcone at bestpractical.com> wrote:
>>>>>>> > On Mon, Oct 03, 2011 at 01:47:46PM -0600, Elliot Finley wrote:
>>>>>>> >> I've looked at http://requesttracker.wikia.com/wiki/Quicksearch which
>>>>>>> >> applies to 3.8.x, but not to 4.0.2.  I'd like to also show 'resolved'
>>>>>>> >> and 'rejected' statuses (basically I want to show all statues).
>>>>>>> >>
>>>>>>> >> Does anyone have any pointers how to accomplish this in 4.0.2?
>>>>>>> >>
>>>>>>> >> Or even better, to just create a new dashboard that shows this?
>>>>>>> >
>>>>>>> > There's a config option for that these days, just search for Simple in
>>>>>>> > etc/RT_Config.pm
>>>>>>>
>>>>>>> The only place in etc/RT_Config.pm that 'Simple' occurs is:
>>>>>>>
>>>>>>>
>>>>>>> =item C<$OnlySearchActiveTicketsInSimpleSearch>
>>>>>>>
>>>>>>> When query in simple search doesn't have status info, use this to only
>>>>>>> search active ones.
>>>>>>>
>>>>>>> =cut
>>>>>>>
>>>>>>> Set($OnlySearchActiveTicketsInSimpleSearch, 1);
>>>>>>>
>>>>>>> I changed this to 0 and restarted apache, and Quicksearch still only
>>>>>>> shows 'new', 'open' and 'stalled'.
>>>>>>
>>>>>> Oh, you want to change the list of Queues and statuses, which for some
>>>>>> historical reason is completely misnamed Quicksearch?
>>>>>>
>>>>>> The simplest solution is almost certainly going to be to override
>>>>>> Quicksearch and pass all the desired statuses into
>>>>>> QueueSummaryByLifecycles
>>>>>
>>>>> Okay, so I think I figured out how to do this but I ran into a different snag.
>>>>>
>>>>> I copied share/html/Elements/Quicksearch to
>>>>> local/html/Elements/Quicksearch to do the override, but now I get:
>>>>>
>>>>> 'Odd number of parameters passed to component expecting name/value
>>>>> pairs' on my 'RT at a glance' page where the Quicksearch component
>>>>> would normally appear.
>>>>>
>>>>> This is without changing ANY code, just copying the file.
>>>>>
>>>>> Am I doing the override wrong or did I hit a bug?
>>>>
>>>> Show more context. You've changed something, use `diff -u original
>>>> new_file` to see the difference. May you copied file from older
>>>> version?
>>>
>>> lifecycle root:local/html/Elements#>pwd
>>>
>>>
>>> /usr/local/rt/rt-4.0.2/local/html/Elements
>>>
>>> lifecycle root:local/html/Elements#>cp
>>> ../../../share/html/Elements/Quicksearch .
>>>
>>> lifecycle root:local/html/Elements#>/usr/local/etc/rc.d/apache22
>>> restart
>>>                                       Performing sanity check on
>>> apache22 configuration:
>>> Syntax OK
>>> Stopping apache22.
>>> Waiting for PIDS: 61075.
>>> Performing sanity check on apache22 configuration:
>>> Syntax OK
>>> Starting apache22.
>>>
>>> lifecycle root:local/html/Elements#>ls
>>> ./              ../             Quicksearch
>>>
>>> lifecycle root:local/html/Elements#>diff -u
>>> ../../../share/html/Elements/Quicksearch Quicksearch
>>>
>>> brand new copy, no difference from original, yet I still get 'Odd
>>> number of parameters passed to component expecting name/value pairs'
>>> in place of the 'Quick search' component on the 'RT at a glance' page.
>>>  If I delete this newly copied file, the 'RT at a glance' page goes
>>> back to normal.
>>>
>>> This is with a fresh rt-4.0.2 install.
>>
>> Turn on DevelMode to get more info in the browser and send us error
>> with stack traces. Without stack trace it's hard to believe that the
>> same file works differently in different mason's roots.
>>
>> Make sure that path you copy from is actually the right one. Use
>> "System Configuration" in the Web UI for that.
>
> Okay, it gets even weirder.  You didn't believe me before... for sure
> you're not going to believe me now...
>
> leaving the newly copied local/html/Elements/Quicksearch there
> (unchanged) and setting:
>
> Set($DevelMode, "1");
>
> The error goes away and the 'RT at a glance' page displays normally.
> Making only one change:
>
> Set($DevelMode, "0");
>
> The error comes back.
>
> What now?
>

One more piece of relevant information that I didn't notice before.
Normally I have the 'Dashboard' and 'Refresh' components underneath
the 'Quick search' component.  When the error is there, the
'Dashboard' and 'Refresh' components are not there.