[rt-users] Upgrade 3.8.1 -> 4.0.2: Login problem

[Kevin Falcone]

On Wed, Oct 05, 2011 at 08:18:12AM +1300, Gino Lisignoli wrote:
>    I'm now logging to /opt/rt4/log but the only error message I get (debug) is:
> 
>    [Mon Oct  3 21:02:48 2011] [error]: FAILED LOGIN for [1]gino.lisignoli at foo.co.nz from
>    xx.xx.xx.xx (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:655)
> 
>    I've tried commenting out our ldap authentication method but that hasn't helped.

What are you using to do ldap authentication?
You should be using the current version of RT-Authen-ExternalAuth
available on CPAN.

>    What method can I use to set the root password for rt4 in mysql?

http://requesttracker.wikia.com/wiki/RecoverRootPassword

-kevin

>    On 04/10/11 03:12, Kevin Falcone wrote:
> 
>  On Mon, Oct 03, 2011 at 10:29:39AM +1300, Gino Lisignoli wrote:
> 
>  Hello
> 
>  I'm having login problems with my upgrade from 3.8.1 to 4.0.2.
>  I have followed the installation instructions, gotten all the cpan
>  packages, configured and built 4.0.2 successfully.
> 
>  Then I have run the upgrade,
>  /opt/rt4/sbin/rt-setup-database --prompt-for-dba-password --action upgrade
>  Cleared the mason cache dir
>  etc/upgrade/vulnerable-passwords
> 
>  But no existing users can login. If I can manually reset the
>  passwords in the pgsql database then I'm not too worried about
>  loosing the passwords, but what encoding method do I need to use to
>  reset them with.
> 
>  Could this be an ldap problem? I tried looking through the logs but
>  none are being generated in /opt/rt4/var/log
> 
>  What are you using to do ldap?
>  Unless you've configured it, RT doesn't log to /opt/rt4/var/log by
>  default.
> 
>  -kevin
> 
>  --------
>  RT Training Sessions ([2]http://bestpractical.com/services/training.html)
>  *  San Francisco, CA, USA -- October 18 & 19, 2011
>  *  Washington DC, USA -- October 31 & November 1, 2011
>  *  Melbourne VIC, Australia -- November 28 & 29, 2011
>  *  Barcelona, Spain -- November 28 & 29, 2011
> 
> References
> 
>    Visible links
>    1. mailto:gino.lisignoli at foo.co.nz
>    2. http://bestpractical.com/services/training.html

> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  San Francisco, CA, USA ? October 18 & 19, 2011
> *  Washington DC, USA ? October 31 & November 1, 2011
> *  Barcelona, Spain ? November 28 & 29, 2011

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