[rt-users] Upgrade 3.8.1 -> 4.0.2: Login problem

[Gino Lisignoli]

I'm now logging to /opt/rt4/log but the only error message I get (debug) is:

[Mon Oct  3 21:02:48 2011] [error]: FAILED LOGIN for 
gino.lisignoli at foo.co.nz from xx.xx.xx.xx 
(/opt/rt4/sbin/../lib/RT/Interface/Web.pm:655)


I've tried commenting out our ldap authentication method but that hasn't 
helped.
What method can I use to set the root password for rt4 in mysql?


On 04/10/11 03:12, Kevin Falcone wrote:
> On Mon, Oct 03, 2011 at 10:29:39AM +1300, Gino Lisignoli wrote:
>> Hello
>>
>> I'm having login problems with my upgrade from 3.8.1 to 4.0.2.
>> I have followed the installation instructions, gotten all the cpan
>> packages, configured and built 4.0.2 successfully.
>>
>> Then I have run the upgrade,
>> /opt/rt4/sbin/rt-setup-database --prompt-for-dba-password --action upgrade
>> Cleared the mason cache dir
>> etc/upgrade/vulnerable-passwords
>>
>> But no existing users can login. If I can manually reset the
>> passwords in the pgsql database then I'm not too worried about
>> loosing the passwords, but what encoding method do I need to use to
>> reset them with.
>>
>> Could this be an ldap problem? I tried looking through the logs but
>> none are being generated in /opt/rt4/var/log
> What are you using to do ldap?
> Unless you've configured it, RT doesn't log to /opt/rt4/var/log by
> default.
>
> -kevin
>
>
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