[rt-users] Not precisely sure how to do this ... guidance and clues requested

[Kevin Falcone]

On Tue, Oct 04, 2011 at 03:56:28PM -0400, Joe Landman wrote:
> Hi folks
> 
>   We are using RT (3.8.7 right now) for ticketing.  Mostly for email
> for our customers.  We'd like to give them web access, but we want
> to make sure that users can only see either "public" tickets or
> their own tickets.

Sounds like you want to look into the SelfService interface.
If you're using the privileged interface and users can see too many
tickets then you've granted ShowTicket globally or to too wide a set
of users.

>   Not sure how to do this.  We've RTFMed a number of times, played
> with adding groups, and other things.  In the end, we keep running
> into web users seem to be granted all rights to see everything
> regardless of how they are created.
> 
>   Has anyone done anything like what I am indicating?  Is there a
> howto somewhere on this?  Or is RT philosophically against the
> concept (and therefore I shouldn't ask the question, sort of like
> the deleting users issue).
> 
>   Thanks in advance.
> 
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