[rt-users] Cannot login with external auth user via mobile web UI

[Gary Greene]

On 10/4/11 2:58 PM, "Gary Greene" <ggreene at minervanetworks.com> wrote:
> On 10/4/11 2:51 PM, "Kevin Falcone" <falcone at bestpractical.com> wrote:
>> On Mon, Oct 03, 2011 at 10:35:47AM -0700, Gary Greene wrote:
>>> On 10/3/11 7:11 AM, "Kevin Falcone" <falcone at bestpractical.com> wrote:
>>>> On Fri, Sep 30, 2011 at 02:10:46PM -0700, Gary Greene wrote:
>>>>> I¹ve both Authen::ExternalAuth and Extension::MobileUI installed, however,
>>>>> when I attempt to login via the Web UI on my iPhone with an External
>>>>> account, it will not authenticate me against my AD user.
>>>>> 
>>>>> Is this a known issue with the Mobile UI extension? If not, is there
>>>>> anything special I need to do to get auth working for it? (I can login
>>>>> just
>>>>> fine with ExternalAuth and the normal browser UI.)
>>>> 
>>>> You haven't provided versions for RT, RT-Authen-ExternalAuth or
>>>> RT-Extension-MobileUI.
>>>> 
>>>> -kevin
>>> 
>>> RT 3.8.10, RT-Authen-ExternalAuth 0.09, RT-Extension-MobileUI 1.01
>> 
>> I can't replicate with 3.8-trunk and the git versions of those
>> modules (neither of which contain any fixes that look relevant).
>> 
>> You're going to need to turn up the debugging logs and see what is
>> going on.
>> 
>> -kevin
> 
> OK. I'll do so and see what comes out.

With the file log entry, rt.log set to debug output level, I get the
following output when attempting to login from my iPhone using my account:

[Tue Oct  4 22:00:34 2011] [warning]: Use of uninitialized value in lc at
/usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm line 914,
<DATA> line 522. 
(/usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm:914)
[Tue Oct  4 22:00:34 2011] [debug]: Attempting to use external auth service:
My_LDAP 
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter
nalAuth.pm:64)
[Tue Oct  4 22:00:34 2011] [debug]: SSO Failed and no user to test with.
Nexting 
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter
nalAuth.pm:92)
[Tue Oct  4 22:00:34 2011] [debug]: Autohandler called ExternalAuth.
Response: (0, No User)
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAut
h:11)
[Tue Oct  4 22:00:34 2011] [debug]: Attempting to use external auth service:
My_LDAP 
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter
nalAuth.pm:64)
[Tue Oct  4 22:00:34 2011] [debug]: SSO Failed and no user to test with.
Nexting 
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter
nalAuth.pm:92)
[Tue Oct  4 22:00:34 2011] [debug]: Autohandler called ExternalAuth.
Response: (0, No User)
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAut
h:11)
[Tue Oct  4 22:00:34 2011] [warning]: Use of uninitialized value in lc at
/usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm line 914,
<DATA> line 522. 
(/usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm:914)
[Tue Oct  4 22:00:34 2011] [debug]: Attempting to use external auth service:
My_LDAP 
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter
nalAuth.pm:64)
[Tue Oct  4 22:00:34 2011] [debug]: SSO Failed and no user to test with.
Nexting 
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter
nalAuth.pm:92)
[Tue Oct  4 22:00:34 2011] [debug]: Autohandler called ExternalAuth.
Response: (0, No User)
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAut
h:11)
[Tue Oct  4 22:00:35 2011] [warning]: Use of uninitialized value in lc at
/usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm line 914,
<DATA> line 522. 
(/usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm:914)
[Tue Oct  4 22:00:35 2011] [debug]: Attempting to use external auth service:
My_LDAP 
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter
nalAuth.pm:64)
[Tue Oct  4 22:00:35 2011] [debug]: SSO Failed and no user to test with.
Nexting 
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter
nalAuth.pm:92)
[Tue Oct  4 22:00:35 2011] [debug]: Autohandler called ExternalAuth.
Response: (0, No User)
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAut
h:11)
[Tue Oct  4 22:00:35 2011] [debug]: Attempting to use external auth service:
My_LDAP 
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter
nalAuth.pm:64)
[Tue Oct  4 22:00:35 2011] [debug]: SSO Failed and no user to test with.
Nexting 
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter
nalAuth.pm:92)
[Tue Oct  4 22:00:35 2011] [debug]: Autohandler called ExternalAuth.
Response: (0, No User)
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAut
h:11)
[Tue Oct  4 22:00:35 2011] [warning]: Use of uninitialized value in lc at
/usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm line 914,
<DATA> line 522. 
(/usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm:914)
[Tue Oct  4 22:00:35 2011] [debug]: Attempting to use external auth service:
My_LDAP 
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter
nalAuth.pm:64)
[Tue Oct  4 22:00:35 2011] [debug]: SSO Failed and no user to test with.
Nexting 
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter
nalAuth.pm:92)
[Tue Oct  4 22:00:35 2011] [debug]: Autohandler called ExternalAuth.
Response: (0, No User)
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAut
h:11)


Normally, on the regular browser UI, it works correctly, however through the
mobile UI I cannot login. Assistance on this is appreciated. Thanks.

-- 
Gary L. Greene, Jr.
Sr. Systems Administrator
IT Operations, Minerva Networks Inc.
Cell: (650) 704-6633
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