[rt-users] Cannot login with external auth user via mobile web UI

Gary Greene ggreene at minervanetworks.com
Tue Oct 4 17:58:00 EDT 2011

On 10/4/11 2:51 PM, "Kevin Falcone" <falcone at bestpractical.com> wrote:
> On Mon, Oct 03, 2011 at 10:35:47AM -0700, Gary Greene wrote:
>> On 10/3/11 7:11 AM, "Kevin Falcone" <falcone at bestpractical.com> wrote:
>>> On Fri, Sep 30, 2011 at 02:10:46PM -0700, Gary Greene wrote:
>>>> I¹ve both Authen::ExternalAuth and Extension::MobileUI installed, however,
>>>> when I attempt to login via the Web UI on my iPhone with an External
>>>> account, it will not authenticate me against my AD user.
>>>> Is this a known issue with the Mobile UI extension? If not, is there
>>>> anything special I need to do to get auth working for it? (I can login just
>>>> fine with ExternalAuth and the normal browser UI.)
>>> You haven't provided versions for RT, RT-Authen-ExternalAuth or
>>> RT-Extension-MobileUI.
>>> -kevin
>> RT 3.8.10, RT-Authen-ExternalAuth 0.09, RT-Extension-MobileUI 1.01
> I can't replicate with 3.8-trunk and the git versions of those
> modules (neither of which contain any fixes that look relevant).
> You're going to need to turn up the debugging logs and see what is
> going on.
> -kevin

OK. I'll do so and see what comes out.

Gary L. Greene, Jr.
Sr. Systems Administrator
IT Operations, Minerva Networks Inc.
Cell: (650) 704-6633
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