[rt-users] Default value's on creation

[Gerard FENELON]

Hi Bart

we use

   if( ! $ticket->CustomFieldValues( 'Software Ready' )->First )
     {
     # set the custom field
     my $cf = RT::CustomField->new( $RT::SystemUser );
     $cf->LoadByName( Name => 'Software Ready' );
     my ( $status, $msg ) = $ticket->AddCustomFieldValue( Field => $cf, 
Value => 'Not ready' );

     if( $status )
       {
       $RT::Logger->info( $blurb . " : 'Software Ready' set to 'Not 
ready'" );
       }
     else
       {
       $RT::Logger->warning( $blurb . " : Couldn't set 'Software Ready' 
to 'Not ready'" . $msg );
       }
     }

Gerard

On 2011-10-11 15:44, Bart wrote:
> Hi,
>
> I have a simple scrip that sets some default values during the 
> creation of a ticket.
> The problem witht his scrip is that it's a little rough, it sets the 
> values even when somoen manually creates a ticket and fills in the 
> fields (they get overwritten).
>
> Because of that I want the scrip to first check if the field isn't set 
> already, with that I'm kinda having a problem, checking if the field 
> is NULL doesn't seem to work...
>
> What's the best way for checking if a Custom Field (in this case) 
> isn't set?
>
> I've tried these options but they don't seem to work:
>
> Check if the field is empty:
>
> if($self->TicketObj->FirstCustomFieldValue(Field => 'Type') = 'NULL') 
> { do something };
>
> Since this field could contain the option Problem this if statement 
> does something when the ticket is set to Problem (for testing, but 
> this doesn't seem to work either):
>
> if($self->TicketObj->FirstCustomFieldValue(Field => 'Type') =~ /^P/) { 
> do something );
>
> And a bunch of varaiaties where I\ve either bumped against issues of 
> syntax not being recognised, etc. (things like neq, !=, NULL without 
> quotes, etc.).
>
> Does anyone have an example on how to do something similar? (check if 
> a CF is empty, if so then fill it with a value)
>
> -- Bart

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