[rt-users] RT reporting tools

[Thomas Smith]

Hi,

I'm using RT 4.0.2. Are there any reporting tools built-in (or that
integrate) into RT? I haven't been able to locate this functionality.
(I know that there are Charts that can be displayed, but there doesn't
apear to be a way to display the types of data that I'm looking to
gather--such as trends, average time spent working a ticket, etc.)

If this functionality isn't supported by RT, are there any recommended
packages for achieving this?

~ Tom