[rt-users] RT reporting tools

Kenneth Crocker kfcrocker at lbl.gov
Tue Oct 11 12:52:00 EDT 2011


We are on Oracle and I created some reporting views and run a bunch of
Cognos Reports against them. That way, employees that don't want to get into
RT can go to the company website and run them. you might want to consider
something like that.


On Tue, Oct 11, 2011 at 9:22 AM, Thomas Smith <theitsmith at gmail.com> wrote:

> Hi,
> I'm using RT 4.0.2. Are there any reporting tools built-in (or that
> integrate) into RT? I haven't been able to locate this functionality.
> (I know that there are Charts that can be displayed, but there doesn't
> apear to be a way to display the types of data that I'm looking to
> gather--such as trends, average time spent working a ticket, etc.)
> If this functionality isn't supported by RT, are there any recommended
> packages for achieving this?
> ~ Tom
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
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