[rt-users] Custom Status 4.0.2

[Ruslan Zakirov]

On Tue, Oct 11, 2011 at 11:15 PM, Randy Black <Randy.Black at buckle.com> wrote:
> Tried this - no dice.

What is "this"? I spotted two most obvious errors. Sadly you have
more. Send the current variant.

> Couldn't load RT config file RT_SiteConfig.pm:\n\nsyntax error at /apps/rt4/etc/RT_SiteConfig.pm line 107, near "=>"\nMissing right curly or square bracket at /apps/rt4/etc/RT_SiteConfig.pm line 143, at end of line\nCompilation failed in require at /apps/rt4/sbin/../lib/RT/Config.pm line 888.\n\t(in cleanup) Error while loading /apps/rt4/sbin/rt-server: Couldn't load RT config file RT_SiteConfig.pm:\n\nsyntax error at /apps/rt4/etc/RT_SiteConfig.pm line 107, near "=>"\nMissing right curly or square bracket at /apps/rt4/etc/RT_SiteConfig.pm line 143, at end of line\nCompilation failed in require at /apps/rt4/sbin/../lib/RT/Config.pm line 888.\n
>
>
> -----Original Message-----
> From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf Of Ruslan Zakirov
> Sent: Tuesday, October 11, 2011 9:26 AM
> To: Randy Black
> Subject: Re: [rt-users] Custom Status 4.0.2
>
> On Tue, Oct 11, 2011 at 2:07 AM, Randy Black <Randy.Black at buckle.com> wrote:
>> Using the sample, my config fails to load - it says it fails on line 98
>> which would correspond with the "defaults => {" line (notice the S on
>> defaults, not the "default" line).
>>
>> This example was found @
>> http://requesttracker.wikia.com/wiki/CustomStatusesInRt4 so either the wiki
>> is wrong, I read and implemented something wrong or my sample is wrong....
>>
>> Randy
>>
>>
>> Set(%Lifecycles,
>>
>> default => {
>>         initial => [ 'new' ],
>>         active  => [ 'open', 'ABC', 'At_Client', 'ABC-E', 'Developing',
>> 'stalled' ],
>>         inactive => [ 'resolved', 'rejected', 'deleted' ],
>>         }
>
> this closing bracket should be deleted. Most closing brackets need
> comma or semi right after.
>
>>
>> defaults => {
>>         on_create => 'new',
>>         on_merge  => 'resolved',
>>         approved  => 'open',
>>         denied    => 'rejected',
>>         },
>>
>>
>> transitions => {
>>         => [qw(new open resolved)],
>>         # from   => [ to list ],
>>         new      => [qw(open stalled ABC At_Client ABC-E Developing resolved
>> rejected deleted)],
>>         open     => [qw(stalled ABC At_Client ABC-E Developing resolved
>> rejected deleted)],
>>         ABC   => [qw(open stalled At_Client ABC-E Developing resolved
>> rejected deleted)],
>>         At_Client => [qw(open stalled ABC ABC-E Developing resolved rejected
>> deleted)],
>>         'ABC-E'    => [qw(open stalled ABC At_Client Developing resolved
>> rejected deleted)],
>>         Developing => [qw(open stalled ABC At_Client ABC-E resolved rejected
>> deleted)],
>>         stalled  => [qw(open ABC At_Client ABC-E Developing rejected
>> resolved deleted)],
>>         resolved => [qw(open ABC At_Client ABC-E Developing stalled rejected
>> deleted)],
>>         rejected => [qw(open ABC At_Client ABC-E Developing stalled resolved
>> deleted)],
>>         deleted  => [qw(open ABC At_Client ABC-E Developing stalled rejected
>> resolved)],
>>         },
>>
>> rights => {
>>         '* -> deleted'  => 'DeleteTicket',
>>         '* -> *'        => 'ModifyTicket',
>>         },
>>
>> actions => [
>>         'new -> open'      => { label => 'Open It',  update => 'Respond' },
>>         'new -> resolved'  => { label => 'Resolve',  update => 'Comment' },
>>         'new -> rejected'  => { label => 'Reject',   update => 'Respond' },
>>         'new -> deleted'   => { label => 'Delete'                        },
>>         'open -> stalled'  => { label => 'Stall',    update => 'Comment' },
>>         'open -> resolved' => { label => 'Resolve',  update => 'Comment' },
>>         'open -> rejected' => { label => 'Reject',   update => 'Respond' },
>>         'stalled -> open'  => { label => 'Open It'                       },
>>         'resolved -> open' => { label => 'Re-open',  update => 'Comment' },
>>         'rejected -> open' => { label => 'Re-open',  update => 'Comment' },
>>         ]
>> );
>> );
>
> these two closing parens with semicolons right after looks wrong as well.
>
>
> --
> Best regards, Ruslan.
>



-- 
Best regards, Ruslan.