[rt-users] Queue permission to allow people to see their own tickets but no one else's

Kevin Falcone falcone at bestpractical.com
Tue Oct 11 16:59:03 EDT 2011

On Tue, Oct 11, 2011 at 01:54:56PM -0700, Thomas Smith wrote:
> Hi,
> I'd like to setup a queue so that people can see that queue listed in
> the "Quick search" box on the "RT at a glance" page but only allow
> them to see tickets that apply to them--i.e. tickets that they own or
> are listed as Requestor, CC or AdminCC on.
> I know the permissions for allowing them to view ticket summaries
> based on their relationship to the ticket, but I'm stuck on
> restricting what they can see within the queue (when they have
> permissions to view the queue in the "Quick search" box [I believe
> ShowTicket allows the queue to be listed in "Quick search", but that
> gives users the ability to see _every_ ticket in the queue).
> Is it possible to put this type of security in place? I searched the
> wiki and didn't find anything specific to this situation.

Configuration -> Queues -> Queue Name -> Groups Rights, grant Owner,
Requestor, Cc, AdminCc the ShowTicket right

Ensure that you haven't also handed out ShowTicket globally or more
generally on the Queue level.

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