[rt-users] New install of RT4 crashes Internet Explorer 8

Wed Oct 12 11:51:45 EDT 2011

On 10/12/2011 03:32 AM, Nehmer Torben wrote:
> Hello together,
>
> I too just ran into the problem described in this thread. Complex layouts tend to lock up Internet Explorer for quite some time, however, I have not tried to trace it down to a specific UI element.
>
> As with Christopher, disabling the behavoir line in msie-pie.css hides the problem without affecting functionality so far as I can see it. It does look blockier, as some effects are not applied.
>
> Have you any plan how to handle this problem? Of course, I can keep the line in question commented out, but this makes upgrading a pain.
We solved this by installing ie9.  I think this is an ie8 issue 
microsoft is not going to fix.

>
>
> Best regards,
> Torben Nehmer
> -------
> Torben Nehmer
> Diplom Informatiker (FH)
> Business System Developer
> CANCOM Deutschland GmbH
> Messerschmittstr. 20
> 89343 Scheppach
> Germany
> Tel.: +49 8225 - 996-1118
> Fax: +49 8225 - 996-41118
> torben.nehmer at cancom.de
> www.cancom.de
> CANCOM Deutschland GmbH
> Sitz der Gesellschaft: Jettingen-Scheppach
> HRB 10653 Memmingen
> Geschäftsführer: Martin Mayr, Tobias Hörmann
> Diese E-Mail und alle mitgesendeten Dateien sind vertraulich und ausschließlich für den Gebrauch durch den Empfänger bestimmt!
> This e-mail and any files transmitted with it are confidential intended solely for the use of the addressee!
>
>
> -----Ursprüngliche Nachricht-----
> Von: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von Christopher Lasater
> Gesendet: Freitag, 8. Juli 2011 16:02
> An: Christopher Lasater; rt-users at lists.bestpractical.com
> Betreff: Re: [rt-users] New install of RT4 crashes Internet Explorer 8
>
> Also, if you check out the known issues page (http://css3pie.com/documentation/known-issues/ ) there is a comment about CSS not working properly in the Body element.  I removed div#Body from the msie-pie.css file and it seems to work, unfortunately I have no clue what this impacts.  It seems to go slower and when you zoom in a bit it chops off some words in drop down boxes.  I just went back to commenting out the whole line instead.
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Christopher Lasater
> Sent: Friday, July 08, 2011 9:38 AM
> To: Henry Angeles; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8
>
> I never really used IE much, more of a Firefox person, but it looks good.  I think a couple things might be blockier, but much better then maxing out a CPU and locking up.  I believe the PIE file only affects IE so Firefox users should not be impacted.
>
> -----Original Message-----
> From: Henry Angeles [mailto:hangeles at barenecessities.com]
> Sent: Friday, July 08, 2011 9:02 AM
> To: Christopher Lasater; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] New install of RT4 crashes Internet Explorer 8
>
> Chris,
>
> Did the 'fix' have any detrimental effects ?
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Christopher Lasater
> Sent: Thursday, July 07, 2011 5:40 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8
>
> I believe me and a coworker have found the problem, if we comment out the line in the following file the problem goes away.  I assume it has to do with the PIE.htc which is at version 1.0beta2 current version is beta4, which I tried and did not help :/
>
> /*    behavior: url(/NoAuth/css/images/PIE.htc); */
>
> http://server.net/NoAuth/css/aileron/msie-pie.css
>
>
> The following site does mention an issue with things not being loaded correctly outside of 100% zoom, but it does not mention CPU going to 100%.
>
> http://css3pie.com/documentation/known-issues/
>
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
> Sent: Tuesday, July 05, 2011 1:33 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8
>
> On Tue, Jul 05, 2011 at 12:56:16PM -0400, Christopher Lasater wrote:
>> Unfortunately I experience the problem with my local RT4.0.1 but not
>> the issues.bestpractical.com. So its more than just what version of IE
>> you have. When changing the zoom level I can even get it to lock up
>> before logging in. Do you have any config changes on the apache side
>> for issues.bestpractical.com? mod_perl or fastcgi?
> We're running a very vanilla mod_fastcgi setup, based on the documentation we ship with RT.
>
>> IE Version 8.0.7600.16385 both 32 and 64bit version Windows 7 x64
> I'm on an older IE8 release, but with WinXP for my IE8 machine.
> Unfortunately, my Win7 machines are already running IE9 for testing.
>
> -kevin
>
>> -----Original Message-----
>> From: rt-users-bounces at lists.bestpractical.com
>> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin
>> Falcone
>> Sent: Tuesday, July 05, 2011 9:24 AM
>> To: rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8
>>
>> On Mon, Jul 04, 2011 at 11:21:28AM +0100, Sean McDaid wrote:
>>>     Hi, yes zooming also causes the same problem. When I turn off either scripting or CSS the
>>>     problem disappears.
>>>     I'm trying to figure out what IE is doing differently than Firefox/Chome.
>> Unfortunately, I'm unable to replicate this with IE8 on issues.bestpractical.com.  I can believe that IE has issues with zooming, but without being able to replicate it, it's hard to fix.
>>
>> Can you tell us more about your specific version of IE and windows
>> versions.  There are too many variables at play with IE
>>
>> -kevin
>>
>>
>>>     On Sat, Jul 2, 2011 at 2:11 PM, Christopher Lasater<[1]CLasater at taleo.com>  wrote:
>>>
>>>       Hey Sean,
>>>       Does zooming make the problem worse or do we have different issues?
>>>       -----Original Message-----
>>>       From: [2]rt-users-bounces at lists.bestpractical.com
>>>       [mailto:[3]rt-users-bounces at lists.bestpractical.com] On Behalf Of Christopher Lasater
>>>       Sent: Friday, July 01, 2011 3:20 PM
>>>       To: [4]rt-users at lists.bestpractical.com
>>>       Subject: Re: [rt-users] New install of RT4 crashes Internet
>>> Explorer 8
>>>
>>>       It sounds dumb, but I think the issues I related to zooming in. If I have no zoom at 100%
>>>       everything works fine. The second I try to zoom its freezes and if I am at 115%, which was
>>>       my default, then it freezes when I get into rt at a glance. I can zoom in and out like crazy
>>>       in Firefox without experiencing any problems.
>>>       -----Original Message-----
>>>       From: [5]rt-users-bounces at lists.bestpractical.com
>>>       [mailto:[6]rt-users-bounces at lists.bestpractical.com] On Behalf Of Christopher Lasater
>>>       Sent: Friday, July 01, 2011 3:04 PM
>>>       To: [7]rt-users at lists.bestpractical.com
>>>       Subject: Re: [rt-users] New install of RT4 crashes Internet
>>> Explorer 8
>>>
>>>       Mod_perl2, External Auth to an LDAP server, LDAP Importer. Not sure what else you would be
>>>       interested in.
>>>
>>>       Problem occurs with or without IE compatibility mode.
>>>
>>>       <VirtualHost [8]server.example.com:80>
>>>
>>>       AddDefaultCharset UTF-8
>>>
>>>       DocumentRoot "/opt/rt4/share/html"
>>>       <Location />
>>>       Order allow,deny
>>>       Allow from all
>>>
>>>       SetHandler perl-script
>>>       PerlResponseHandler Plack::Handler::Apache2
>>>       PerlSetVar psgi_app /opt/rt4/sbin/rt-server
>>>       </Location>
>>>       <Perl>
>>>       use Plack::Handler::Apache2;
>>>       Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
>>>       </Perl>
>>>       </VirtualHost>
>>>
>>>       Set( $rtname, '[9]server.example.com');
>>>       Set ($WebPath , "");
>>>       Set ($WebBaseUrl , "[10]server.example.com:80"); Set ($WebURL ,
>>>       "[11]http://server.example.com/"); Set ($WebDomain,
>>> "[12]server.example.com");
>>>
>>>       Obviosly I changed my servername to [13]server.example.com all
>>> FQDN
>> -----BEGIN PGP SIGNATURE-----
>> Version: 10.1.0 (Build 860)
>>
>> iQEVAwUBThNCMHUEnna91A87AQjh5wf/UDuwf+y+PcLFxlPrdOn9jYykKSzjfWKg
>> qJZnBcc7DK+OM/XES0puVrfj5B6pKrOSc50kx22GQez0L8fyTbKxEHUcIzTpIrEK
>> dq8sqgUDBPjSYXSGxDOBxkubvzelEKBdHhYsrVeYTpkNaha+UESd13cImn8ucnzS
>> ywTKHGibrxc6oAk6xj8/IPQCZuaQcQyeGB/jB4M8PJjR93Tn7a/V/Cnyi3blvYHl
>> eQxo9uKnTJPYXGEhtJd623HPWre45dJ9IHwtAMcmen5ik+5QeMVt898bh7kkdAbg
>> eOSPOJkWcalITLChCUYgOqMp7sXqH53m1WaJcHz3nlhuHjZqZy70bw==
>> =OSD3
>> -----END PGP SIGNATURE-----
>
>> --------
>> 2011 Training: http://bestpractical.com/services/training.html
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  San Francisco, CA, USA  October 18&  19, 2011
> *  Washington DC, USA  October 31&  November 1, 2011
> *  Barcelona, Spain  November 28&  29, 2011