[rt-users] RT 4.0.2: Custom Condition Fails

[Ryan Frantz]

----- Original Message -----
> From: "Kevin Falcone" <falcone at bestpractical.com>
> To: rt-users at lists.bestpractical.com
> Sent: Friday, October 14, 2011 9:01:48 AM
> Subject: Re: [rt-users] RT 4.0.2: Custom Condition Fails
> On Thu, Oct 13, 2011 at 10:35:40PM -0400, Ryan Frantz wrote:
> 
> Are you getting this error on startup or during the execution of the
> scrip (during ticket creation).

I'm getting the error during ticket creation.

> 
...

> >    The name of the custom condition is OnAfterHoursCreate and it is
> >    located under
> >    <myRtRoot>/local/lib/RT/Condition/. What's odd is that when I
> >    look at the system condition
> >    modules, I don't see a new() method defined so I'm not sure why
> >    this error is occuring for
> >    me. For reference, this is the code for the custom condition:
> 
> The new() method is defined in RT::Condition
> 
> Generally, this error means some typo between:
> 
> The filename
> The package
> >    package RT::Condition::OnAfterHoursCreate;
> The exec module
> >                 ExecModule => 'OnAfterHoursCreate',
> 
> Since at least 2 of those look fine, I'd double-check the filename and
> permissions on the file (and on the directories leading to the file).

Kevin,

What's odd is that the scrip worked just fine this morning, at least once (I swear I made no changes!):

Oct 14 07:20:46 rt2 RT: <rt-4.0.2-3121-1318591246-1717.1267-14-0 at InforMed,LLC> #1267/20086 - Scrip 14 On After Hours Create Notify On-call Support Desk Staff (/
usr/local/rt/sbin/../lib/RT/Action/SendEmail.pm:301)

However, tickets created during business hours are again throwing the error related to a missing new() method.  I'll double-check the condition module's name, permissions, and directory/path permissions again, to be certain.

> 
> Incidentally, if you're going to write a number of these, you may find
> it useful to write an initialdata file:
> 
> cat > customconditions
> @ScripConditions = (
> {Name => 'On After Hours Create',
> Description => 'A ticket is created after hours',
> ExecModule => 'OnAfterHoursCreate',
> ApplicableTransTypes => 'Create',
> }
> );
> ./sbin/rt-setup-database --action insert --datafile customconditions
> Which is a slightly simpler way to register your custom condition.
> 

I'll keep this handy for future reference.

Thanks,

Ryan

> -kevin