[rt-users] RT 4.0.2: Custom Condition Fails

Kevin Falcone falcone at bestpractical.com
Fri Oct 14 09:40:29 EDT 2011

> What's odd is that the scrip worked just fine this morning, at least once (I swear I made no changes!):
> Oct 14 07:20:46 rt2 RT: <rt-4.0.2-3121-1318591246-1717.1267-14-0 at InforMed,LLC> #1267/20086 - Scrip 14 On After Hours Create Notify On-call Support Desk Staff (/
> usr/local/rt/sbin/../lib/RT/Action/SendEmail.pm:301)
> However, tickets created during business hours are again throwing the error related to a missing new() method.  I'll double-check the condition module's name, permissions, and directory/path permissions again, to be certain.

If it breaks sometimes and not others, something changed.
It may be as simple as permissions changing and then a new apache
child being spawned, but you'll need to figure out what is different.

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