[rt-users] replay to ticket with template

[Kevin Falcone]

On Mon, Oct 17, 2011 at 10:28:19PM +0200, Neven Vucinic | Adria24 wrote:
> Hi, everyone, quick question: how to replay on a new ticket with
> precreated template?

Sounds like you want to look into Articles (or RTFM if you're using
3.8)

-kevin
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