[rt-users] On Approval notify owner - how?

Kevin Falcone falcone at bestpractical.com
Tue Oct 18 10:15:13 EDT 2011

On Tue, Oct 18, 2011 at 02:57:21PM +0400, N N wrote:
> There's a ticket and one or more 'approval' tickets created for it automatically. The owner is therefore assigned later, after the 'approval' tickets are created, and probably BEFORE the ticket is approved. The problem: how to notify ONLY the ticket owner once it has been approved instead of notifying the entire list of Watchers (my present solution)?
> Is there a way to update a ticked based on event in the linked ticket? Like changing AdminCC from group to user?  

If you're using RT's built in ___Approvals queue in the standard way,
a Notify Owner Scrip will be run on the original ticket when the approval
passes (along with a Correspondence being run).

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