[rt-users] On Approval notify owner - how?

N N mister.n at bk.ru
Tue Oct 18 12:09:51 EDT 2011

Thank you, Kevin!

Yes, it works with ___Approvals, but I need several 'approval' queues (for better or worse, we have a rather elaborated organizational structure). Perhaps, my question should really be: how can I clone the  ___Approvals queue special behavior to other queues?

18 октября 2011, 18:15 от Kevin Falcone <falcone at bestpractical.com>:
> On Tue, Oct 18, 2011 at 02:57:21PM +0400, N N wrote:
> > There's a ticket and one or more 'approval' tickets created for it
> automatically. The owner is therefore assigned later, after the 'approval'
> tickets are created, and probably BEFORE the ticket is approved. The problem:
> how to notify ONLY the ticket owner once it has been approved instead of
> notifying the entire list of Watchers (my present solution)?
> > 
> > Is there a way to update a ticked based on event in the linked ticket? Like
> changing AdminCC from group to user?  
> If you're using RT's built in ___Approvals queue in the standard way,
> a Notify Owner Scrip will be run on the original ticket when the approval
> passes (along with a Correspondence being run).
> -kevin
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