[rt-users] On Approval notify owner - how?
N N
mister.n at bk.ru
Tue Oct 18 12:09:51 EDT 2011
Thank you, Kevin!
Yes, it works with ___Approvals, but I need several 'approval' queues (for better or worse, we have a rather elaborated organizational structure). Perhaps, my question should really be: how can I clone the ___Approvals queue special behavior to other queues?
18 октября 2011, 18:15 от Kevin Falcone <falcone at bestpractical.com>:
> On Tue, Oct 18, 2011 at 02:57:21PM +0400, N N wrote:
> > There's a ticket and one or more 'approval' tickets created for it
> automatically. The owner is therefore assigned later, after the 'approval'
> tickets are created, and probably BEFORE the ticket is approved. The problem:
> how to notify ONLY the ticket owner once it has been approved instead of
> notifying the entire list of Watchers (my present solution)?
> >
> > Is there a way to update a ticked based on event in the linked ticket? Like
> changing AdminCC from group to user?
>
> If you're using RT's built in ___Approvals queue in the standard way,
> a Notify Owner Scrip will be run on the original ticket when the approval
> passes (along with a Correspondence being run).
>
> -kevin
>
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