[rt-users] text file attachments being stripped

[Ruslan Zakirov]

Hi,

You can at least force RT to record outgoing emails (may be it's
already active) and then take look at them to identify who is
responsible. In the UI if you have enough permissions you should see
transactions with Show link.

On Tue, Oct 18, 2011 at 8:19 PM, Alex Young
<AlexYoung at housingpartners.co.uk> wrote:
> It's a standard response to a ticket. So far I am drawing a blank as to where it might be stripped out of the email. The actual response is received, but without the attachment.
>
> As it's an internal mail it's only going direct to our Exchange server, and the Exchange server is happy with all other text files and other attachments, so I'm looking at RT or something else on the Linux server stripping the files, but again, only on outbound.
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Thomas Sibley
> Sent: 18 October 2011 17:15
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] text file attachments being stripped
>
> On 10/18/2011 08:17 AM, Alex Young wrote:
>> Hi,
>>
>> We are seeing an odd thing happening with outbound email when there is
>> a text file attachment. It’s being stripped out at some point. All
>> other file attachments work fine. Also inbound text file work fine.
>>
>> The ticket history does show the text/plain attachment on the
>> Correspondence added transaction.
>>
>> $MailCommand is set to the default sendmailpipe.
>>
>> Anyone know why or what is dropping the text/plain attachments outbound?
>
> You haven't provided enough info except for us to hazard guesses.  What kind of outbound mail?  Have you pinpointed where the attachment is getting stripped?  Is it after it's out of RT's hands?
>
> Thomas
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> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Washington DC, USA  October 31 & November 1, 2011
> *  Barcelona, Spain  November 28 & 29, 2011



-- 
Best regards, Ruslan.