[rt-users] text file attachments being stripped

Alex Young AlexYoung at HousingPartners.co.uk
Tue Oct 18 12:19:17 EDT 2011

It's a standard response to a ticket. So far I am drawing a blank as to where it might be stripped out of the email. The actual response is received, but without the attachment.

As it's an internal mail it's only going direct to our Exchange server, and the Exchange server is happy with all other text files and other attachments, so I'm looking at RT or something else on the Linux server stripping the files, but again, only on outbound.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: 18 October 2011 17:15
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] text file attachments being stripped

On 10/18/2011 08:17 AM, Alex Young wrote:
> Hi,
> We are seeing an odd thing happening with outbound email when there is 
> a text file attachment. It’s being stripped out at some point. All 
> other file attachments work fine. Also inbound text file work fine.
> The ticket history does show the text/plain attachment on the 
> Correspondence added transaction.
> $MailCommand is set to the default sendmailpipe.
> Anyone know why or what is dropping the text/plain attachments outbound?

You haven't provided enough info except for us to hazard guesses.  What kind of outbound mail?  Have you pinpointed where the attachment is getting stripped?  Is it after it's out of RT's hands?

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