[rt-users] import data/emails
simon at gikaku.com
Wed Oct 19 03:10:49 EDT 2011
I'd like to find a way to import all of our past emails into RT. Right now we
are using Exchange and staff are making folders for every "ticket". They are
quite meticulous about this. Getting the emails out per folder is not what I'm
concerned about. I'd like to ask about the importing part.
How can I bulk import emails?
I'd like to put all emails that are in an Outlook folder with a ticket in RT
and mark that ticket as closed. I need these emails and customer data for
searches/reference. I don't want my users to have to have Outlook open just to
look up past customer data.
I guess that brings me to my next question. Is there a way to import email
address / names to customers?
BTW, I am prepared to do a fair amount of scripting and hacking to get this
done. I'm not expecting anything out of the box.
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