[rt-users] import data/emails

Simon Walter simon at gikaku.com
Wed Oct 19 03:10:49 EDT 2011

Hi all,

I'd like to find a way to import all of our past emails into RT. Right now we 
are using Exchange and staff are making folders for every "ticket". They are 
quite meticulous about this. Getting the emails out per folder is not what I'm 
concerned about. I'd like to ask about the importing part.

How can I bulk import emails?

I'd like to put all emails that are in an Outlook folder with a ticket in RT 
and mark that ticket as closed. I need these emails and customer data for 
searches/reference. I don't want my users to have to have Outlook open just to 
look up past customer data.

I guess that brings me to my next question. Is there a way to import email 
address / names to customers?

BTW, I am prepared to do a fair amount of scripting and hacking to get this 
done. I'm not expecting anything out of the box.



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